Shipping Days: Monday – Wednesday
Shipping Carrier: USPS
Orders Received by Wednesday at 11:00 am (CST): Should ship same day.
Orders Received After 11:00AM CST on Wednesday: Most likely will ship the following week
Shipping Address Changes: We ship to addresses as provided and cannot replace cookies sent to a wrong address
Package Tracking: Please follow tracking email sent (which will be sent automatically once the package is shipped) once package ships in case we are able to ship earlier than quoted above
- Make sure your shipping address is correct. We are unable to replace packages if they are stolen from your front door, if you give us an incorrect address.
- Track your package using the tracking number provided. Please be on the lookout for your package so your cookies don't get melted, frozen.
- Sometimes we create shipping labels a few days in advance of shipping. This does not mean your cookies have shipped, it means a label has been created.
- Please do not let your cookies sit outside in the elements, they could melt or freeze!
- Orders cannot typically be received on Monday as we do not ship over the weekend
- We are not responsible for items left unattended once they have been delivered
Large Orders Require Signature: Orders of a dozen or more packs often require signature upon delivery
Priority of Shipments: Orders are shipped in the order they are received. Example: an order received on Wednesday has priority over an order received five days later on Monday. Waiting to place an order on Monday for same day shipping is not a safe bet. Most likely orders placed Monday will ship Tuesday or Wednesday depending on how busy we are
Transit Time: Begins when package is shipped, not when order is placed
Shipping Delays: We do everything possible to ensure that your orders are baked, packed, and shipped ON TIME! Occasionally, USPS experiences shipping delays. We share your frustration and feel your pain. USPS estimates transit times. They are not always accurate and we have no control over shipping times, but the vast majority of orders will arrive on time.